{"id":56,"date":"2026-10-12T08:50:21","date_gmt":"2026-10-12T00:50:21","guid":{"rendered":"https:\/\/frostilo.nanyangaroma.com\/index.php\/refund-and-returns-policy\/"},"modified":"2026-10-12T08:50:21","modified_gmt":"2026-10-12T00:50:21","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/frostilo.nanyangaroma.com\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At <strong>frostilo<\/strong>, we want you to love your purchases. If you are not completely satisfied with your order, we are here to help.<\/p>\n<h3 class=\"wp-block-heading\">1. 30-Day Return Policy<\/h3>\n<p class=\"wp-block-paragraph\">You have <strong>30 days<\/strong> after receiving your item to request a return.<\/p>\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n<ul class=\"wp-block-list\">\n<li>The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.<\/li>\n<li>You will need to provide the receipt or proof of purchase (order confirmation email or order number).<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">2. How to Initiate a Return<\/h3>\n<ol class=\"wp-block-list\">\n<li>Contact our support team at <strong><a href=\"mailto:info@frostilo.com\">info@frostilo.com<\/a><\/strong> with your order number, details of the item(s) you wish to return, and the reason for the return.<\/li>\n<li>Once your return request is approved, our team will provide you with the return shipping instructions and return address.<\/li>\n<li>Items sent back to us without first requesting a return will not be accepted.<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\"><em>Note: Unless the return is due to a defective, damaged, or incorrect item sent by us, customers are responsible for paying their own return shipping costs.<\/em><\/p>\n<h3 class=\"wp-block-heading\">3. Damages and Issues<\/h3>\n<p class=\"wp-block-paragraph\">Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at <strong><a href=\"mailto:info@frostilo.com\">info@frostilo.com<\/a><\/strong> with clear photos or a short video showing the issue. We will evaluate the problem and provide a free replacement or a full refund.<\/p>\n<h3 class=\"wp-block-heading\">4. Non-Returnable Items<\/h3>\n<p class=\"wp-block-paragraph\">Certain types of items cannot be returned:<\/p>\n<ul class=\"wp-block-list\">\n<li>Perishable goods, personal care items, or customized\/personalized products.<\/li>\n<li>Gift cards.<\/li>\n<li>Clearance or final sale items.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\">5. Refunds<\/h3>\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will notify you via email. If approved, your refund will be automatically processed to your original method of payment within <strong>5 to 7 business days<\/strong>. Please note that your bank or credit card company may require additional time to post the transaction.<\/p>\n<h3 class=\"wp-block-heading\">Contact Information<\/h3>\n<p class=\"wp-block-paragraph\">For any questions regarding refunds and returns, please contact:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:info@frostilo.com\">info@frostilo.com<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At frostilo, we want you to love your purchases. If you are not completely satisfied with your order, we are here to help. 1. 30-Day Return Policy You have 30 days after receiving your item to request a return. To be eligible for a return: The item must be in the same condition that you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":0,"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"wp:attachment":[{"href":"https:\/\/frostilo.nanyangaroma.com\/index.php\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}